Our experienced teams of claims specialists, whether operating for our company or collateralised carriers or Lloyd's Syndicates, are well-equipped with specific knowledge of our diverse product lines.

We have global access to high levels of expertise that allows us to effectively manage and thoroughly investigate any loss our clients may sustain. This aids us in achieving our goal of ensuring a timely and equitable claim resolution for our clients.

While acting in accordance with the terms and conditions of the (re)insurance policy provided to our clients, we aim to adopt an approach to the claims handling process which is proactive and efficient, as well as transparent and flexible. This approach is specifically designed to enable our clients to return to their pre-loss condition as soon as practicable.

We have fostered strong relationships with our clients, brokers and outside advisors, which we work hard to develop and maintain. The Group's claims' team strives to deliver an outstanding result, which provides our clients with the level of service they expect to receive, whilst supporting the Group in the underwriting initiatives we seek to employ.

Our loss reserving philosophy and methodology ensure an accurate and consistent approach is adopted across all classes of business that is fully aligned with, and equally supportive of, our underwriting initiatives. This consistency is maintained through close working relationships across the Group.

Steve Yeo
Group Head of Claims
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Steve Yeo
Group Head of Claims
Steve Yeo joined Lancashire in February 2008 and is responsible for providing Operational & Technical leadership and control of all Group claim activity as well as participating in the calculation and development of IBNR. Steve has extensive experience in the insurance industry having previously worked within the AIG Property & Energy Major Loss Team in London where he specialised in handling large, complex CAR and Operational losses across a wide range of offshore and onshore energy and commercial property risks.
Laura Murphy
Claims Manager
(Lancashire Insurance Company Limited)
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Laura Murphy
Claims Manager
(Lancashire Insurance Company Limited)
Laura joined Lancashire in February 2018 as a Senior Claims and Operations Analyst and is responsible for the day to day management of Bermuda claims activity as well as specific duties within the Operations Department. Laura began her career at XL Catlin before joining RenaissanceRe in October 2012 as a Claims Technician. Laura has extensive experience handling both property and specialty/casualty claims and holds both the ARe and AIC qualifications.
Dean Watson
Senior Claims Adjuster
(Lancashire Insurance Company (UK) Limited / Syndicate 3010)
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Dean Watson
Senior Claims Adjuster
(Lancashire Insurance Company (UK) Limited / Syndicate 3010)
Dean joined Lancashire in July 2014 as a Senior Claims Adjuster and is responsible for adjusting large and complex claims across all classes of business for Lancashire and energy and terror claims impacting Syndicate 3010. Dean has over 15 years of experience in claim adjustment and management - specialising in Exploration, Operational and Construction claims in the Oil and Gas industry. This experience includes handling major losses in the North Sea, Gulf of Mexico, Middle East, South America and Asia Pacific.
Ashley Borges
Claims Coordinator (Lancashire Insurance Company Limited)
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Ashley Borges
Claims Coordinator (Lancashire Insurance Company Limited)
Ashley joined Lancashire in October 2017 as a Claims Coordinator after gaining her Bachelor's degree from Brock University. Ashley is responsible for coordinating and managing the efficiency of the claims function as well as providing administrative support to the team.
Joe Halls
Claims Adjuster (Lancashire Insurance Company (UK) Limited / Syndicate 3010)
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Joe Halls
Claims Adjuster (Lancashire Insurance Company (UK) Limited / Syndicate 3010)
Claims Adjuster (Lancashire Insurance Company (UK) Limited / Syndicate 3010) Joe joined Lancashire in November 2010 and is responsible for adjusting claims across all classes of business for Lancashire UK. In addition, he is responsible for energy and terror losses impacting Syndicate 3010. Joe began his career in the insurance market in 2006 with Willis Limited as a Broker Support Technician before joining Talbot Underwriting in 2009 as a Claims Technician. Joe plays an active role in the development and implementation of new systems and controls surrounding the claims function.
Maddie Sparks
Claims Coordinator
(Lancashire Insurance Company (UK) Limited / Syndicate 3010)
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Maddie Sparks
Claims Coordinator
(Lancashire Insurance Company (UK) Limited / Syndicate 3010)
Maddie joined Lancashire in May 2015 as a Claims Coordinator, responsible for coordinating and managing the efficiency of the claims function as well as providing adjusting support to the team. Maddie began her career in 2008 as a Broker Technician at Heath Lambert before joining Chaucer where she spent 5 years as part of their Reinsurance team.
Peter Payne
Claims Performance Manager & Property Claims Advocate
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Peter Payne
Claims Performance Manager & Property Claims Advocate
Peter joined Lancashire Syndicates in 2009 in a senior claims role specialising in Property and Non-Marine Treaty. Peter has over 19 years' experience in the Lloyd's market, starting his career in broking with Aon Professional Risks and Willis, before joining Xchanging in 2003 as a Claims Adjuster; he also played a key role in the advent and development of the current ECF2 system.
Keith Bryant
Aviation Claims Manager (LSL)
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Keith Bryant
Aviation Claims Manager (LSL)
Keith joined Lancashire Syndicates in October 2018 as Aviation Claims Manager. He has been working in the insurance market since 1986 and was previously Aviation Claims Manager at CIGNA and XL and most recently Head of Marine, Energy and Aviation Claims at Aspen.
Brendan Lally
Claims Adjuster (LSL)
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Brendan Lally
Claims Adjuster (LSL)
Brendan joined Lancashire Syndicates in September 2017, as a Claims Adjuster focusing primarily on International Direct & Facultative Property and Treaty losses. Brendan has over 15 years' experience having begun his career in the insurance market in 2002 with Xchanging as a Claims Adjuster, handling losses across various classes of business within the U.S. Property claims team.
Jamie Davy
Senior Claims Adjuster (LSL)
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Jamie Davy
Senior Claims Adjuster (LSL)
Jamie joined Lancashire Syndicates in July 2016, as a Claims Adjuster focusing primarily on International Direct & Facultative Property and Treaty losses. Jamie is a graduate of the Lloyd's Claims Programme, as part of which he was seconded for spells with Willis, Crawfords, Clyde & Co, The Corporation of Lloyd's and Xchanging. Upon graduation, Jamie joined QBE where he spent 4 years as a Property Claims Adjuster. Jamie has a Batchelor of Arts Degree in Architecture and a Masters' Degree in International Management.
Martyn Menzies
Marine Claims Manager (LSL)
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Martyn Menzies
Marine Claims Manager (LSL)
Martyn joined Lancashire Syndicates in 2007, along with cargo underwriters Alasdair Butler and Lee Aspinall, as the Marine Claims Manager for Syndicate 3010. Martyn has over 30 years' experience in the London insurance market, commencing his career in 1987 at Lloyd's Syndicate 2 as a Claims Assistant. He has worked for a number of established Syndicates including Beazley, specialising in large complex cargo, fine art and specie claims on a global basis.
Tom Worne
Senior Claims Adjuster (LSL)
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Tom Worne
Senior Claims Adjuster (LSL)
Tom joined Lancashire Syndicates in January 2015 as Senior Claims Adjuster, responsible primarily for managing claims for the newly formed Aviation Underwriting Team. Tom has over 18 years' experience in the insurance industry having begun his career at Willis where he had a technical and later broking role within the aviation department. Subsequent to this he spent 6 years at Amlin as an Aviation Claims Adjuster. Tom has handled major airline, product and aerospace losses as both a lead insurer and a broker.