Lancashire Syndicates Limited gives the Lancashire Group access to Lloyd’s, the world’s specialist insurance market, through Lancashire managed Syndicates 2010 and 3010. The Lancashire Syndicates have the benefit of Lloyd’s worldwide licences and offer clients the security of Lloyd’s chain of security and ratings. Both Syndicates underwrite on behalf of Lancashire’s own underwriting member of Lloyd’s and Syndicate 2010 also does so on behalf of third party underwriting members of Lloyd’s.
Lloyd's transferred certain EEA insurance policies to Lloyd's Europe on 30 December 2020. The transfer does not change terms and conditions of any policy, except that Lloyd's Europe is the insurer and Data Controller in respect of the transferred policies. Further information can be found at lloyds.com/brexittransfer.
Lancashire Syndicates Limited’s lines of business are as follows:
Aviation Reinsurance / Satellite (Syndicate 2010)
Lancashire Syndicate 2010 at Lloyd’s specialises in non-proportional aviation reinsurance treaty business and the Syndicate is a major established leader in this field.
The largest individual account area written comprises general excess of loss treaties protecting airline and major manufacturer insurers. The Syndicate also writes general aviation treaties (both proportional and non-proportional), aviation hull and liability (proportional and risk excess), hull war, and satellite business. The Syndicate is the Lloyd’s leader for the SATEC satellite binding authority.
David CharlesUnderwriterLancashire Syndicates Limited - Syndicate 2010
Direct and Facultative Property (Syndicate 2010)
Lancashire Syndicate 2010 at Lloyd’s specialises in writing a broad book of worldwide commercial property business on both a direct and facultative reinsurance basis. The account is written in the open market and under binding authorities and has a geographical emphasis towards North American business.
The open market business encompasses property risks and commercial assureds of all kinds from the largest, most complex ones with multi location property schedules, down to small single location assureds. The binding authority element of the account focuses on small, largely commercial property risks.
Richard WoodGroup Head of Property D&FSyndicate 2010
Matthew NarbettDeputy Active Underwriter and Senior Underwriter - D&FSyndicate 2010
Sean MottramSenior Underwriter - D&FSyndicate 2010
Colette MurphySenior Underwriter - D&FSyndicate 2010
Non-Marine Property Reinsurance (Syndicate 2010)
Lancashire Syndicate 2010 at Lloyd’s specialises in non-proportional property treaty business.
North American regional catastrophe business is the largest single element of the property reinsurance account and Syndicate 2010 is a longstanding major Lloyd’s lead for this business. Property retrocession, international catastrophe as well as risk excess are all business areas in which Syndicate 2010 also has significant underwriting capability and expertise.
Matthew WestermanSyndicate 2010 Head of Non Marine TreatyGroup Head of Reinsurance Business Development
Tom SuttonDeputy Head of Non Marine TreatySyndicate 2010
Adrian ByrneSenior Non Marine Treaty Underwriter
Lee TrettSenior Non Marine Treaty UnderwriterSyndicate 2010
Aviation All Risks (Syndicate 3010)
Lancashire Syndicate 3010 at Lloyd’s writes a broad book of Aviation Hull and Liability risks (All Risks) and is recognised in the market for its leadership, especially of rotorwing aircraft. The account is geographically diverse with the emphasis of the airline account currently away from the USA and major airlines.
Peter NeillHead of General AviationAviation - Syndicate 3010
Gary O'SullivanHead of Airline and DeductibleSyndicate 3010
Aviation Hull War (Syndicate 3010)
Lancashire 3010 is a recognised market leader in both airline and general aviation markets. As leader of a number of the world’s major flag carriers, our underwriters have expertise in ensuring terms, conditions and claims handling match the fast evolving needs of clients. The team use detailed analysis and forecasting of political/terrorist threats globally in order to offer clients an up to date assessment of risks to assets. Syndicate 3010 leads three Lloyd’s War Consortia (Airline, Large General Aviation and Small General Aviation).
Matthew ThomasDeputy Active Underwriter and Head of Aviation WarSyndicate 3010
Cargo & Specie (Syndicate 3010)
Lancashire Syndicate 3010 at Lloyd’s is a leading underwriter of cargo business. The account written is a broad based worldwide one and includes specie, fine art and marine war business. The vast majority of the business written relates to the in-transit insurance of goods and commodities of every type and nature for commercial assureds ranging from some of the largest companies engaging or with interests in shipments and mercantile trade worldwide, to small, sole-trader type entities.
Richard CostainHead of Cargo and SpecieLancashire Syndicates Limited
James BlewettUnderwriterLancashire Syndicates Limited
Energy (Syndicate 3010)
The energy account of Lancashire Syndicate 3010 at Lloyd’s is written in conjunction with Lancashire’s market-leading energy account and is global in scope. The focus of the account is on Upstream Operational Coverages, including property damage, loss of production income, operators’ extra expense and third party liability, together with other areas of energy related business, such as upstream construction. Stand-alone catastrophe coverages are also written.
Craig MackenzieSenior Underwriter - Energy - Lancashire Insurance Company (UK) Limited
Kevin HaningtonSenior Underwriter - Energy - Lancashire Insurance Company (UK) Limited
Power and Utility (Syndicate 3010)
Lancashire Syndicate 3010 write a global portfolio of risks specialising in providing specialty line products and services for operational Power and Utility infrastructure clients. Offering capacity on multinational or localised account-specific programs, our clients range from S&P 500 companies to small independent power producers.
Risks are written on a direct or facultative basis with a focus on primary or quota share limits. Providing coverage for 'all risks' direct physical loss or damage including machinery breakdown and ensuing time element.
Alex PriestleyHead of Power - Syndicate 3010
Tom GowanUnderwriter - PowerSyndicate 3010
Becky RedgateAssistant Underwriter - Syndicate 3010
Terrorism and Political Violence (Syndicate 3010)
The terrorism and PV account of Lancashire Syndicate 3010 at Lloyd’s is written in conjunction with Lancashire’s market-leading terrorism and political risks account and is global in scope.
The focus of the account is on property physical damage and business interruption coverages for commercial assureds ranging from those with interests in single sites to those with multiple worldwide locations. Assureds include energy, real estate, utility, manufacturing, leisure, entertainment and hotel related entities.
David BeaumontHead of TerrorismTerrorism, War & Political Risks - Lancashire Insurance Company (UK) Limited
Marine Hull (Syndicate 3010)
Lancashire offer a range of coverages within our marine portfolio: marine hull, total loss only, excess protection & indemnity, marine war and builder's risks.
We prefer to write high-profile accounts, cruise vessels and liquid natural gas carriers. We also offer a limited amount of capacity for marine reinsurances, both excess of loss and retrocession including the International Group.
As with all classes of business, we offer consistency, broad coverage, timely response and commitment to our core accounts throughout the cycle.
Stella TomlinHead of Marine LiabilityLancashire Insurance Company (UK) Limited / Lancashire Syndicates Limited
Annabel DaviesSenior UnderwriterLancashire Insurance Company (UK) Limited / Lancashire Syndicates Limited
Accident and Health
The Accident and Health account is written on behalf of both Syndicates 2010 and 3010. There is no one particular forte or specialism, and Underwriters will consider both insurance and reinsurance alike (including Proportional, Non Proportional and Facultative). Risks are written Worldwide subject to licencing and sanctions, via several different methods of placement including Open Market, Lineslips and Binding Authorities. Specialisms range from individual and Group Disability, to War and Terrorism, Medical Expenses, Occupational Accident and high-limit Event Accumulation.
Thomas IngHead of Accident and HealthSyndicate 2010 / Syndicate 3010
Jon BarnesActive Underwriter - Syndicate 2010
John SpenceActive Underwriter - Syndicate 3010
Name: Lancashire Holdings Australia Pty Ltd
ACN: 649 231 407
Date of Registration: 6th April 2021
Name: Lancashire Underwriting Australia Pty Ltd
ACN: 649 820 011
Date of Registration: 29th April 2021
Name: Lancashire Australia Pty Ltd
ACN: 649 819 992
Date of Registration: 29th April 2021
Lancashire Underwriting Australia Pty Ltd ‘LUAPL’ and Lancashire Australia Pty Ltd ‘LAPL’ were registered on 29th April 2021 and are wholly owned subsidiaries of Lancashire Holdings Australia Pty Ltd ‘LHAPL’. LHAPL was registered on 6th April 2021 and is a wholly owned subsidiary of Cathedral Capital Ltd ‘CCL’ a UK registered entity. CCL’s immediate parent and ultimate parent company is Lancashire Holdings Limited.
LHAPL is an Australian Holding Company.
LUAPL is a Lloyd’s Service Company that only writes on behalf of Lancashire Syndicates.
In due course, LAPL may be a Coverholder that writes on behalf of other Lancashire platforms and maybe third parties.
Domestic & Family Violence Policy
Call 000 if you are in danger or if you’re not feeling safe
This policy sets out Lancashire's commitment to support Customers that may be affected by Family Violence with sensitivity, dignity, respect and compassion and to ensure our staff are able to assist you.
What is Domestic and Family Violence?
Australian Law defines “Domestic and Family Violence” as violent, threatening or other behaviour by a person, with the intention of coercion or controls of a family member, causing the family member to be fearful.”
Domestic and Family Violence is a crime and can affect anyone. It occurs when someone with a close or personal relationship with you makes you feel powerless, afraid or unsafe.
This violence can be physical, emotional or psychological.
Our Promise to You
Your safety is paramount to us. If we identify or suspect Family Violence, we will follow the approach below.
- treat you with respect and dignity, and exercise discretion and sensitivity;
- make sure that safety is paramount for anyone affected by Family Violence;
- consider if you are suffering financial hardship and work with you to find ways to alleviate any such circumstances; and
- provide you with contact details of people or services, with specialist training and experience who may be able to assist you with your personal circumstances.
Precautions we take when communicating may include:
- finding a mutually appropriate time to talk on the phone;
- assessing whether it’s safe to send text messages or leave voice messages on the phone; and
- sending information separately — if you’re a joint policy holder, we may need to send information to two different mail or email addresses.
Specialist Services Available for Domestic and Family Violence
Lifeline 13 11 14 Lifeline.org.au
1800 RESPECT 1800 737 732 Respect.org.au
Beyond Blue 1300 224 636 Beyondblue.org.au
Relationships Australia 1330 364 277 Relationships.org.au
Men’s Line Australia 1300 789 978 Mensline.org.au
Financial Hardship Policy
Lancashire Australia is committed to assisting customers who may be experiencing financial hardship. Our Financial Hardship policy outlines the approach our employees will follow to assist you if you are experiencing financial hardship.
General Insurance Code of Practice
The Insurance Council of Australia Limited has developed the General Insurance Code of Practice ("the Code"), which is a voluntary self-regulatory code. The Code aims to raise the standards of practice and service in the insurance industry. For further information on the Code please visit www.codeofpractice.com.au. The Code Governance Committee ("CGC") is an independent body that monitors and enforces insurers' compliance with the Code. For more infomration on the CGC go to www.insurancecode.org.au.
Please see the section below in relation to customer complaints.
Lancashire Syndicates are committed to providing a professional service to maintain fair outcomes for our customers at all times. If you are dissatisfied or have any complaints about your policy or the handling of a claim you should, in the first instance, contact Jamie Davy on the following details:
By telephone: +44 (0)20 7170 9052
Write to: Claims & Complaints
Lancashire Syndicates Limited
20 Fenchurch Street
Should you remain dissatisfied with the response that you receive from us, you may if you wish, refer your complaint to Lloyd's. Lloyd's will investigate the matter and provide a final response. Lloyd's contact details are as follows:
One Lime Street
If you were sold this product online or by other electronic means and within the European Union (EU) you may refer your complaint to the EU Online Dispute Resolution (ODR) platform. Upon receipt of your complaint the ODR will escalte your complaints to you local dispute resolution service - this process is free and conducted entirely online.
Alternatively, should you remain dissatisfied with the Lloyd's response, you may, if eligible, refer your complaint to the Financial Ombudsman Service (FOS). The FOS is an independent service in the UK for settling disputes between consumers and businesses providing financial services.
The FOS's contact details are as follows:
Lancashire Underwriting Australia
Lancashire Underwriting Australia is committed to providing a professional service to maintain fair outcomes for our customers at all times. If you are dissatisfied or have any complaints about your policy or the handling of a claim you should, in the first instance, contact firstname.lastname@example.org.
Lancashire Underwriting Australia's Complaints Policy can be found here.