Our experienced teams of claims specialists, whether operating for our company or collateralised carriers or Lloyd's Syndicates, are well-equipped with specific knowledge of our diverse product lines.
We have global access to high levels of expertise that allows us to effectively manage and thoroughly investigate any loss our clients may sustain. This aids us in achieving our goal of ensuring a timely and equitable claim resolution for our clients.
While acting in accordance with the terms and conditions of the (re)insurance policy provided to our clients, we aim to adopt an approach to the claims handling process which is proactive and efficient, as well as transparent and flexible. This approach is specifically designed to enable our clients to return to their pre-loss condition as soon as practicable.
We have fostered strong relationships with our clients, brokers and outside advisors, which we work hard to develop and maintain. The Group's claims' team strives to deliver an outstanding result, which provides our clients with the level of service they expect to receive, whilst supporting the Group in the underwriting initiatives we seek to employ.
Our loss reserving philosophy and methodology ensure an accurate and consistent approach is adopted across all classes of business that is fully aligned with, and equally supportive of, our underwriting initiatives. This consistency is maintained through close working relationships across the Group.
Steve Yeo
Group Head of Claims
Steve Yeo
Group Head of Claims
Steve Yeo joined Lancashire in February 2008 and is responsible for providing Operational & Technical leadership and control of all Group claim activity as well as participating in the calculation and development of IBNR. Steve has extensive experience in the insurance industry having previously worked within the AIG Property & Energy Major Loss Team in London where he specialised in handling large, complex CAR and Operational losses across a wide range of offshore and onshore energy and commercial property risks.
Peter Payne
Claims Performance Manager & Senior Claims Advocate
Lancashire Insurance Company (UK) Limited / Lancashire Syndicates Limited
Peter Payne
Claims Performance Manager & Senior Claims Advocate
Lancashire Insurance Company (UK) Limited / Lancashire Syndicates Limited
Peter joined Lancashire Syndicates in 2009 in a senior claim’s role specialising in Property and Non-Marine Treaty. Peter has over 20 years’ experience in the Lloyd’s market, starting his career in broking with Aon Professional Risks and subsequently Willis, before joining Xchanging in 2003 as a claims adjuster; he was pivotal in the advent and development of the ECF2 system and more recently has played and continues to play a key role in the delivery and development of Blueprint 2 and the Future at Lloyd’s, including chairing the Claims Design Group (CDG). He is currently engaged with the Joint Solution Plan (JSP) and development of ICOS which will replace the ECF2 system as the lead Open Market claims representative.
Laura Murphy
Claims Manager
Lancashire Insurance Company Limited
Laura Murphy
Claims Manager
Lancashire Insurance Company Limited
Laura joined Lancashire in February 2018 as a Senior Claims Analyst before assuming the role of LICL Claims Manager in June 2019 and is responsible for the day-to-day management and operation of the Bermuda claim’s function.
Laura began her career at XL Catlin before joining RenaissanceRe in October 2012 as a Claims Technician. Laura has extensive experience handling both property and specialty/casualty claims and holds both the ARe and AIC qualifications.
Ashley Borges
Senior Claims Analyst
Lancashire Insurance Company Limited
Ashley Borges
Senior Claims Analyst
Lancashire Insurance Company Limited
Ashley joined Lancashire in October 2017 as a Claims Coordinator, having gained her degree in psychology from Brock University. Ashley was promoted to Senior Claims Analyst in December 2021 and is primarily focused on International, and U.S. Property claims as well as being responsible for coordinating the efficiency of the claims function.
Reeve Young
Senior Claims Analyst
Lancashire Insurance Company Limited
Reeve Young
Senior Claims Analyst
Lancashire Insurance Company Limited
Reeve joined Lancashire in May 2023, as a Senior Claims Analyst, primarily focusing on International and U.S. Property and Casualty claims. Reeve has over 11 years’ experience in the insurance and reinsurance industry, with BF&M Insurance Group, Ironshore Insurance and most recently Freisenbruch Insurance Services Ltd. Reeve holds Associate in Claims, Associate In Insurance Services and Associate in General Insurance Designations along with a certification in Basic Adjusting.
Sierra Wolffe
Claims Analyst
Lancashire Insurance Company Limited
Sierra Wolffe
Claims Analyst
Lancashire Insurance Company Limited
Sierra joined Lancashire in October 2022 as a Claims Analyst, primarily responsible for claims emanating from our International and US Property portfolio. Sierra began her career at Sompo International in September 2018, as an IT Project Coordinator, before transferring to their Insurance Operations team in 2019 as an Operations Assistant, growing and expanding her knowledge with Facultative reinsurance.
Stephanie Medeiros
Claims Coordinator
Lancashire Insurance Company Limited
Stephanie Medeiros
Claims Coordinator
Lancashire Insurance Company Limited
Stephanie joined Lancashire in November 2022 as a Claims Coordinator, primarily responsible for managing claim levels amongst the team, as well as supporting the accurate and timely investigation of any potential exposures on inward claims, across all Reinsurance lines of business. Stephanie previously worked at Deloitte, as an Audit Associate, where she was responsible for documenting and testing the operating effectiveness of various Sarbanes-Oxley controls for various insurance companies.
Jamie Davy
Claims Manager - Property
Lancashire Insurance Company (UK) Limited / Lancashire Syndicates Limited
Jamie Davy
Claims Manager - Property
Lancashire Insurance Company (UK) Limited / Lancashire Syndicates Limited
Jamie joined Lancashire Syndicates in July 2016, as a Claims Adjuster focusing primarily on International Direct & Facultative Property and Treaty losses.
Jamie is a graduate of the Lloyd's Claims Programme, as part of which he was seconded for spells with Willis, Crawfords, Clyde & Co, The Corporation of Lloyd's and Xchanging. Upon graduation, Jamie joined QBE where he spent 4 years as a Property Claims Adjuster.
Jamie has a Batchelor of Arts Degree in Architecture and a Masters' Degree in International Management.
Hannah Mosley
Senior Claims Advocate – Property
Lancashire Insurance Company (UK) Limited / Lancashire Syndicates Limited
Hannah Mosley
Senior Claims Advocate – Property
Lancashire Insurance Company (UK) Limited / Lancashire Syndicates Limited
Hannah joined Lancashire in August 2021 as a Senior Claims Adjuster, responsible for handling International Direct & Facultative Property and Non-Marine Treaty losses. Hannah has over 11 years’ experience and prior to joining Lancashire, she spent eight years at WRB Underwriting as a claims adjuster on the first party team. Hannah holds a bachelor’s degree and is an Associate of the Chartered Insurance Institute.
Liam Hayhoe
Senior Claims Adjuster - Property
Lancashire Insurance Company (UK) Limited / Lancashire Syndicates Limited
Liam Hayhoe
Senior Claims Adjuster - Property
Lancashire Insurance Company (UK) Limited / Lancashire Syndicates Limited
Liam joined Lancashire in September 2023 as a Senior Claims Adjuster within the Property team. Liam has 11 years’ experience in the insurance industry, starting his career as a Claims broker. Liam spent eight years presenting complex losses to various syndicates across a wide range of classes including Marine, Cyber and D&O both in the Open Market and Binding facilities. He then joined Canopius as a Claims Adjuster handling losses on their North American binding facilities portfolio managing property, liability, and CAT losses.
Chris Alexander
Claims Adjuster - Property
Lancashire Insurance Company (UK) Limited / Lancashire Syndicates Limited
Chris Alexander
Claims Adjuster - Property
Lancashire Insurance Company (UK) Limited / Lancashire Syndicates Limited
Chris joined Lancashire in May 2021 as a Claims Adjuster focusing on international Direct & Facultative property, and Non-Marine Treaty losses. Chris has over 12 years’ experience in the insurance industry, starting his career in 2009 with Xchanging as a Claims Adjuster. Chris then spent five years as a Claims Broker presenting complex Property losses to various Lloyd’s syndicates. He then joined QBE as a Claims Adjuster handling losses on their International Property portfolio.
Ellie Walsham
Claims Adjuster - Property
Lancashire Insurance Company (UK) Limited / Lancashire Syndicates Limited
Ellie Walsham
Claims Adjuster - Property
Lancashire Insurance Company (UK) Limited / Lancashire Syndicates Limited
Ellie joined Lancashire in September 2023 as a Claims Adjuster focusing on International Direct & Facultative property, and Non-Marine Treaty losses. Ellie has over six years’ experience in the insurance industry, starting her career in 2018 at Everest Re on the apprenticeship scheme. Upon finishing the apprenticeship scheme she then spent three years at Blenheim Syndicate working as a Claims Adjuster handling primarily Direct & Facultative Property, Treaty Reinsurance and Contingency losses.
Dean Watson
Claims Manager - Energy, Power & Construction
Lancashire Insurance Company (UK) Limited / Lancashire Syndicates Limited
Dean Watson
Claims Manager - Energy, Power & Construction
Lancashire Insurance Company (UK) Limited / Lancashire Syndicates Limited
Dean joined Lancashire in July 2014 as a Senior Claims Adjuster and is responsible for adjusting large and complex claims across all classes of business for Lancashire and energy and terror claims impacting Syndicate 3010.
Dean has over 15 years of experience in claim adjustment and management - specialising in Exploration, Operational and Construction claims in the Oil and Gas industry. This experience includes handling major losses in the North Sea, Gulf of Mexico, Middle East, South America and Asia Pacific.
Maddie Sparks
Senior Claims Adjuster - Energy, Power & Construction
Lancashire Insurance Company (UK) Limited / Lancashire Syndicates Limited
Maddie Sparks
Senior Claims Adjuster - Energy, Power & Construction
Lancashire Insurance Company (UK) Limited / Lancashire Syndicates Limited
Maddie joined Lancashire in May 2015 as a Claims Coordinator, responsible for coordinating and managing the efficiency of the claims function as well as providing adjusting support to the team.
Maddie began her career in 2008 as a Broker Technician at Heath Lambert before joining Chaucer where she spent five years as part of their Reinsurance team.
Samuel Osborn
Senior Claims Adjuster – Energy, Power & Construction
Lancashire Insurance Company (UK) Limited / Lancashire Syndicates Limited
Samuel Osborn
Senior Claims Adjuster – Energy, Power & Construction
Lancashire Insurance Company (UK) Limited / Lancashire Syndicates Limited
Sam joined Lancashire in August 2021 as a senior claims adjuster and is responsible for handling claims across Energy, Power Generation and Construction classes of business.
Sam began his career in the London market at Xchanging before joining Starr companies. He has over 10 years of claims handling experience with the majority of those handling energy, power generation and construction claims worldwide in both Lloyd's and company markets.
Amy Eaves
Claims Manager - Marine
Lancashire Insurance Company (UK) Limited / Lancashire Syndicates Limited
Amy Eaves
Claims Manager - Marine
Lancashire Insurance Company (UK) Limited / Lancashire Syndicates Limited
Amy joined Lancashire in August 2022 as Marine Claims Manager. She has over 17 years’ experience in claim adjustment and management, specialising in complex hull, cargo and marine liability claims on a global basis. Amy has held a number of senior marine roles, most recently at Brit Insurance and currently sits as Deputy Chair on the LMA Joint Marine Claims Committee, (JMCC).
Joe Halls
Senior Claims Adjuster - Marine
Lancashire Insurance Company (UK) Limited / Lancashire Syndicates Limited
Joe Halls
Senior Claims Adjuster - Marine
Lancashire Insurance Company (UK) Limited / Lancashire Syndicates Limited
Joe joined Lancashire in November 2010 and is responsible for adjusting claims across all classes of business for Lancashire UK. In addition, he is responsible for energy and terror losses impacting Syndicate 3010.
Joe began his career in the insurance market in 2006 with Willis Limited as a Broker Support Technician before joining Talbot Underwriting in 2009 as a Claims Technician.
Joe plays an active role in the development and implementation of new systems and controls surrounding the claims function.
Daniel Adamides
Claims Adjuster - Marine
Lancashire Insurance Company (UK) Limited / Lancashire Syndicates Limited
Daniel Adamides
Claims Adjuster - Marine
Lancashire Insurance Company (UK) Limited / Lancashire Syndicates Limited
Daniel joined Lancashire as a Marine Claims Adjuster in June 2021 and is responsible for handling a broad variety of claims across our Company and Syndicate Marine portfolio, including Builders' Risks, Hull & Machinery, Cargo and Liability as well as claims under Binding Authority. Daniel has over eight years of experience as a claims adjuster in the London market, having begun his career in 2012 with AIG initially as a Claims Administrator before being promoted to an Aviation Claims Adjuster and then as a Marine Claims Adjuster. Daniel has handled a broad variety of large and complex claims across both classes of business, more recently specialising in Cargo and Legal Liability.
Keith Bryant
Claims Manager - Aviation
Lancashire Insurance Company (UK) Limited / Lancashire Syndicates Limited
Keith Bryant
Claims Manager - Aviation
Lancashire Insurance Company (UK) Limited / Lancashire Syndicates Limited
Keith joined Lancashire Syndicates in October 2018 as Aviation Claims Manager. He has been working in the insurance market since 1986 and was previously Aviation Claims Manager at CIGNA and XL and most recently Head of Marine, Energy and Aviation Claims at Aspen.
Tom Worne
Senior Claims Advocate - Aviation
Lancashire Insurance Company (UK) Limited / Lancashire Syndicates Limited
Tom Worne
Senior Claims Advocate - Aviation
Lancashire Insurance Company (UK) Limited / Lancashire Syndicates Limited
Tom joined Lancashire Syndicates in January 2015 as Senior Claims Adjuster, responsible primarily for managing claims for the newly formed Aviation Underwriting Team.
Tom has over 18 years' experience in the insurance industry having begun his career at Willis where he had a technical and later broking role within the aviation department. Subsequent to this he spent 6 years at Amlin as an Aviation Claims Adjuster.
Tom has handled major airline, product and aerospace losses as both a lead insurer and a broker.
Sophie Morey
Claims Adjustor - Aviation
Lancashire Insurance Company (UK) Limited / Lancashire Syndicates Limited
Sophie Morey
Claims Adjustor - Aviation
Lancashire Insurance Company (UK) Limited / Lancashire Syndicates Limited
Sophie joined Lancashire in December 2019 as a Claims Coordinator, primarily responsible for coordinating the allocation of loss activity across the team, as well as supporting the verification and investigation of claims across all classes of business. Sophie previously worked at Hyperion Adjusters, where she provided support across their Motorsport, Contingency and Entertainment classes. Prior to that, Sophie worked at Lime Communications, where she assisted in pitching media brands to film companies.
Cara Trenter
Claims Adjuster - Aviation
Lancashire Insurance Company (UK) Limited / Lancashire Syndicates Limited
Cara Trenter
Claims Adjuster - Aviation
Lancashire Insurance Company (UK) Limited / Lancashire Syndicates Limited
Cara joined Lancashire in April 2023 as a Claims Adjuster, responsible for managing claims across all of our Aviation classes. Cara has over 20 years’ experience in the insurance industry, having spent most of her career at WTW in a technical claims role, handling claims for Motor, EL/PL and Occupational Disease. Cara spent the last seven years as a Senior Claims Handler in the Aviation department.