The Lancashire Way

At Lancashire, we believe our culture sets us apart. The way we behave and approach our work day-to-day is what makes us unique and creates a positive experience for our people, business partners and other stakeholders. Honesty and integrity in all we do is a given and The Lancashire Way reflects our true character and spirit.  

Straight-talking                

We feel empowered to share thoughts and ideas, because everyone’s voice matters.

Collaborative                     

We work together towards common goals, share knowledge and support each other.
 

Hard-working                    

We all have a stake in the company’s success and are proactive in contributing to our goals and vision.
 

Responsible                       

We focus on achieving tangible results with consistent standards across the Group.
 

Positive                               

We engage with brokers, clients, communities, stakeholders and colleagues professionally and passionately as proud ambassadors of Lancashire.

Our people strategy helps us deliver one of our key goals – to make Lancashire an employer of choice.

We are committed to retaining and attracting the best talent across our markets. At the heart of this delivering a respectful, rewarding and thriving work environment across our locations.

Listening to our people

We believe that giving our people an opportunity to feedback on their experience of working at Lancashire is vital. Our 2023 employee survey was open to all staff and carried out on our behalf by a third-party. Based on our results and the response rate, Lancashire was awarded a five-star employer award from the survey company, which is given to top-performing employers based on the surveys it runs for hundreds of clients.

The response rate was extremely high at 87%. This was 13 points higher than the last survey in 2021.

Our overall engagement score was 90%, an increase of 2% on the last survey and 14 points higher than the benchmark.

Our highest scores were for being proud to work at Lancashire, at 94%, while 92% of responders said they are motivated to do their best work and would recommend Lancashire as a great place to work.

A top ten employer

Lancashire was named a Top Ten employer in Bermuda in the annual awards run by the island newspaper Royal Gazette.  In 2024, Lancashire was placed sixth in the top 10. Our employees in Bermuda were instrumental in our nomination, showing high levels of engagement.

The Lancashire Employee Network

The Lancashire Employee Network (LEN) was launched in 2023 to give colleagues an opportunity to get together to share knowledge and experiences. The LEN is led and managed by a group of employees from across the business. Its initial focus is on running ‘lunch and learn’ sessions, hosting internal and external speakers, and offering ‘soft skills’ training.

Attracting and growing talent

Lancashire aims to attract people who share our values and can bring their talents to the benefit of the Group. We actively recruit new employees at all levels from a range of backgrounds.

In addition to attracting new employees, we are also focused on developing our existing colleagues and promoting them to new roles when opportunities arise.

Training and development

To help employees make the best of their talents and meet their ambitions, Lancashire has a number of training and professional development initiatives. We see real benefit in increasing people’s skills, experience and knowledge – whether at a more junior level or within our manager community.

Permanent employees have an enhanced invested interest in the success of the Company through our RSS to ultimately become a shareholder in Lancashire Holdings Limited.

We are also an accredited living wage employer, for our business and our supply chain.

 

 

An inclusive employer

Lancashire has always had a strong focus on creating an inclusive workplace. We want to retain, develop and attract the best talent by offering a rewarding work environment. Our policies help ensure people do not face any discrimination as an employee or during our recruitment process.