Lancashire Insurance Company (UK) Limited ("LUK")

LUK continues to write mostly direct insurance with a leading presence in the energy, terrorism, political risk, marine hull and AV52 markets.

 

Customer Complaints

Lancashire is committed to providing a professional service to maintain fair outcomes for our customers at all times. If you are dissatisfied or have any complaints about your policy or the handling of a claim you should, in the first instance, contact Steve Yeo on the following details:

By telephone: +44 (0)20 7264 4029

Email: steve.yeo@lancashiregroup.com

Write to: Claims & Complaints

Lancashire Insurance Company (UK) Limited
20 Fenchurch Street
London
EC3M 3BY

If you were sold this product online or by other electronic means and within the European Union (EU) you may refer your complaint to the EU Online dispute Resolution (ODR) platform. Upon receipt of your complaint the ODR will escalate your complaint to your local dispute resolution service – this process is free and conducted entirely online.

Should you remain dissatisfied, you may, if eligible, refer your complaint to the Financial Ombudsman Service (FOS). The Financial Ombudsman Service is an independent service in the UK for settling disputes between consumers and businesses providing financial services.

The FOS’s contact details are as follows:

Financial Ombudsman Service
Exchange Tower
London
E14 9SR

Email: complaint.info@financial-ombudsman.org.uk

Telephone: +44 (0)300 123 9 123

Website: www.financial-ombudsman.org.uk