Claims

Our experienced teams of claims specialists whether operating for our company or collateralised carriers or Lloyd's Syndicates are well-equipped with specific knowledge of our diverse product lines. We have global access to high levels of expertise that allows us to effectively manage and thoroughly investigate any loss our clients may sustain. This aids us in achieving our goal of ensuring a timely and equitable claim resolution for our clients.

While acting in accordance with the terms and conditions of the (re)insurance policy provided to our clients, we aim to adopt an approach to the claims handling process which is proactive and efficient, as well as transparent and flexible. This approach is specifically designed to enable our clients to return to their pre-loss condition as soon as practicable.

We have fostered strong relationships with our clients, brokers and outside advisors and we work hard to develop and maintain this. The Group's claims' teams strives to deliver an outstanding result which provides our clients with the level of service they expect to receive whilst supporting the Group in the underwriting initiatives we seek to employ.

Our loss reserving philosophy and methodology ensure an accurate and consistent approach is adopted across all classes of business that is fully aligned with, and equally supportive of, our underwriting initiatives. This consistency is maintained through close working relationships across the Group.